Repairs/ Resoles
Repairs
We’re happy to do anything and everything in our power to extend the lives of our shoes. We’ll evaluate each pair on a case by case basis, but if the repair is warranted due to defect, we’ll repair at no cost to you, return shipping included. If the damage is the result of wear and tear, get in touch, explain what happened, describe the damage (we may ask you to provide us with photos) and we’ll provide you with a quote for time, materials, and return shipping.
Resole Program
Your first resole is on us. Simply get in touch when the time comes (i.e. when your rubber half soles/ heel lifts are showing significant wear – please don’t wait until you’ve worn into your leather soles), and we’ll happily swap out your rubbers, as well as give your shoes/ boots a little tune-up (clean, condition, and polish) on the house. All we ask is you cover return shipping (if applicable).
Going forward (after you’ve redeemed your complimentary resole/ tune-up) most of your resole needs can be met quickly and cost effectively by visiting your local neighborhood cobbler. If you’re based in Vancouver, we highly recommend one of our local favorites – The Quick Cobbler (2nd & Cambie).
If you don’t have easy access to a cobbler, or you’d prefer we look after all your resole needs, of course we’re more than happy to help you extend the life of your shoes/ boots. Simply get in touch when the time comes (i.e. when your rubber half soles/ heel lifts are showing significant wear – please don’t wait until you’ve worn into your leather soles) explain what’s going on (we may ask you to provide us with photos) and we’ll provide you with a quote for time, materials, and return shipping (if applicable).